Frequently Asked Questions

Orders within the United Arab Emirates are prepared and shipped within 48 to 72 working hours from the date of order confirmation (for orders placed before 10:00 AM), taking into account official holidays and weekends. Delivery to major cities and key areas is usually completed within 2 to 4 working days from the date of invoice issuance, while delivery to areas outside the main cities typically takes 3 to 6 working days, depending on the customer’s location and the availability of delivery services in that area.
You can register using a mobile numbe. When registering using a mobile number, you will be asked for a verification code. You will also need to register your personal information, including your first and last name, email address, and password confirmation. You can register with your mobile number, Facebook account, or Google account. When you register with your mobile number, you will receive a verification code. You will also need to provide your personal information, including your first and last name, email address. You can register with your mobile number, Facebook, or Google account. When you register with your mobile number, you will receive a verification code. You will also need to provide your personal information.
You have the ability to update your personal information at any time through our website. Simply log in to your account and select the "My Account" option. If you want to change your phone number, you will need to enter the new number, and a verification code will be sent to the new number. If you want to change your password, you will be prompted to enter your old password first, then enter your new password and confirm it. If you need assistance, you can contact customer service representatives at +9668001186666
What is B2B sales? B2B sales involve meeting the needs of government institutions, private companies, and banks in the field of perfumes and gifts. The minimum order quantity is 50 pieces. For more information, please contact +966505334780
If you forgot your account password, please click on "Forgot Password?" and enter your registered phone number or email address. If you request to reset your password using your mobile number, a verification code will be sent to you and you must enter it in the required field. Then, you can enter a new password and confirm it. If you request to reset your password by email, a password reset link will be sent to the entered email address. When you click on the link, you will be redirected to a page to enter your new password.
We guarantee you a 100% safe shopping experience on Durrah's online website. We do not store credit card numbers in our systems, and payment details are encrypted using the latest electronic encryption technologies that comply with the highest security standards. We advise our customers to keep their passwords confidential and avoid sharing them with others to protect their personal information, as well as not sharing their credit card details. For more information on this topic, please refer to the terms and conditions. We take your security very seriously. We do not store credit card numbers on our servers, and we encrypt all payment information using the latest security technologies. We also encourage our customers to keep their passwords confidential and avoid sharing their credit card details with others. For more information on our security practices, please refer to our terms and conditions.
Customers are entitled to return or exchange a product within fifteen (15) calendar days from the date of receipt. To initiate the process, please contact our Customer Service Team via the toll-free number 800 118 6666 or through WhatsApp on the same number. You will be directed to the nearest store to hand over the product, provided that the item is unused, in its original condition, and properly packaged as received. In the case of a return, the product must be handed over after confirmation from the Customer Service team. The refund will be processed to the customer’s bank account within 5 to 10 working days from the date the product is received and verified. This policy is applied in accordance with the UAE E-Commerce and Consumer Protection Law, and excludes items that cannot be returned for health or personal reasons, or products that have been opened or used after delivery.
In the event that a product is received damaged or does not match the order, the customer has the right to return or exchange the item within fifteen (15) calendar days from the date of receipt. To proceed, please contact our Customer Service Team via the toll-free number +966 800 118 6666 or through WhatsApp on the same number. The customer will be directed to the nearest store to return the damaged or incorrect product. In the case of a refund, the product must be handed over after confirmation from the Customer Service team, and the refund will be processed to the customer’s bank account within 5 to 15 working days from the date of receiving and verifying the product. This policy is applied in accordance with the UAE E-Commerce and Consumer Protection Law.
Cash on Delivery (COD) Credit Cards (Visa & MasterCard) Debit Cards
To cancel your order, you can log in to your account, go to the Orders section, and submit a cancellation request, provided that the order has not yet been prepared or shipped. If the order has already been processed or shipped, cancellation will no longer be possible. In such cases, you will need to wait for the shipment to return to the main warehouse, after which the refund will be processed to your bank account within 5 to 15 working days from the date the returned shipment is received. For further assistance, please contact our Customer Service Team via the toll-free number +966 800 118 6666.
Free shipping on orders of AED 190 or more.
It is manufactured in France in accordance with internationally recognized international standards in partnership with global expertise houses from international companies, especially French and leading in the perfume industry, by the hands of the most famous international perfumers for the most famous brands traded in all parts of the world, which made Deraah the leading company in the Saudi market.
You can contact us through the toll-free number 800 118 6666. We are available to assist you from Saturday to Thursday, between 9:00 AM and 6:00 PM, while Friday is our weekly day off.
Deraah continues to shine in the world of beauty and perfumes through its wide presence across the United Arab Emirates, with branches located in Sharjah, Dubai, Kalba, Ras Al Khaimah, Al Ain, and Abu Dhabi, bringing the total number of stores to 15 branches that offer customers a refined shopping experience combining luxury and authenticity. Across its UAE branches, Deraah presents a distinguished selection of luxurious French perfumes, Oriental fragrances, and oud, alongside cosmetics, personal care products, men’s and women’s accessories, and hair care devices, offering customers a comprehensive beauty experience that meets international standards.
To apply for a job, you can submit your application through the following link: https://bit.ly/Deraah-jobs We are excited to have you join the Deraah team
To use a discount code, you will need to add the products you want to purchase to your shopping cart. Once you have added the products to your cart, you can proceed to the checkout page. On the checkout page, you will see a field for entering a discount code. Enter the discount code in the field and click the "Apply" button. The discount will be applied to your order total, and you will see the updated total reflected on the page.